Privacy Policy
Effective date: August 25, 2026
Penguin Home Service ("Penguin," "we," "us," or "our") operates penguinhomeservice.com and provides residential pool maintenance and related services in New York's Capital Region and Hudson Valley. This policy explains what information we collect, how we use it, and who we share it with.
Information we collect
Information you give us.
Name, phone number, email address, service address, pool details, and any notes you include when you fill out a form on our site, request a quote, call us, or text us.
Service and account information.
Service history, water chemistry readings, work orders, invoices, and payment records associated with your account.
Information collected automatically.
IP address, browser type, pages viewed, referring page, and similar analytics data collected through cookies and comparable technologies, including Google Analytics and Google Ads conversion tracking.
We do not collect payment card numbers on our website. Payments are processed by our third-party billing provider through the customer portal.
How we use your information
- To respond to quote requests and inquiries
- To schedule, perform, and document pool service
- To send service updates, appointment confirmations, and account notices by email and text message
- To bill you and collect payment
- To improve our website and measure the performance of our advertising
- To comply with legal obligations
Text messaging (SMS)
If you provide your mobile number and consent to receive text messages, we may send you service-related messages such as appointment confirmations, technician arrival notices, service completion notices, billing reminders, and responses to questions you send us.
Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out. Reply HELP for help, or contact us at (518) 730-4742. Carriers are not liable for delayed or undelivered messages. Full terms are available at penguinhomeservice.com/sms-terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as our customer service and messaging platform providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Consent to receive text messages is not a condition of purchasing any service.
How we share information
We share information only as follows:
Service providers.
Companies that operate our business on our behalf — field service software, customer relationship management, telephone and messaging providers, payment processing, and email delivery. These providers may use your information only to perform services for us.
Subcontractors and technicians.
Personnel performing service at your property receive the information needed to complete the work.
Legal requirements.
When required by law, subpoena, or court order, or to protect our rights, property, or safety.
Business transfers.
In connection with a merger, acquisition, or sale of assets, subject to this policy.
We do not sell your personal information. We do not rent or trade your personal information. We do not share your mobile phone number or SMS opt-in data with third parties or affiliates for their own marketing purposes under any circumstances.
Cookies and advertising
Our website uses cookies and similar technologies to remember your preferences, understand site usage, and measure advertising performance. You can disable cookies in your browser settings, though parts of the site may not function properly. We use Google Analytics and Google Ads conversion tracking. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Data retention
We keep customer records for as long as your account is active and afterward as needed to meet legal, tax, insurance, and accounting obligations. Marketing contact information is retained until you unsubscribe or ask us to delete it.
Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
Email.
Use the unsubscribe link in any marketing email.
Text messages.
Reply STOP to any message.
Access, correction, or deletion.
Email service@penguinhomeservice.com or call (518) 730-4742 to request a copy of the information we hold about you, correct it, or ask us to delete it. We will respond within 30 days.
Children
Our services are directed to adults. We do not knowingly collect personal information from anyone under 13. If we learn we have, we will delete it.
Changes to this policy
We may update this policy from time to time. The effective date at the top reflects the most recent version.
Contact us
Penguin Home Service
739 Center Hill Rd
Copake, NY 12516